Privacy Policy

Introduction

Your Handling Equipment (UK) Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

We are registered in England and Wales. Our registered address is Rear of Cowick Farm, Selby Road, East Cowick, Goole, DN14 8SY.

What Information We Collect

We may collect the following personal information:

• Your name and contact details (email address, phone number, company name) when you submit an enquiry form or contact us directly
• Details about your equipment needs or service requirements that you provide to us
• Technical information such as your IP address, browser type, and pages visited when you browse our website
• Cookie data as described in our cookie section below

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver our services including equipment sales, hire, servicing, and racking
• Schedule and manage service visits and maintenance
• Send you information about our services where you have given consent or where we have a legitimate interest
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary to fulfil a contract with you or take steps at your request before entering a contract
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with the law

Who We Share Your Data With

We do not sell your personal data to third parties. We may share your information with:

• Our service partners and suppliers where necessary to fulfil your order or service request
• Finance providers if you apply for equipment finance through us
• IT service providers who help us operate our website and business systems
• Legal or regulatory authorities where required by law

How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. For customers, we typically retain records for six years after the end of our business relationship to comply with legal and regulatory requirements.

Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit our site. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website so we can improve it

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing of your data
• Request restriction of processing
• Request transfer of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. The ICO can be contacted at ico.org.uk.